Shipping policy

Shipping Policy

Last updated: [July-22-2026]

We want your Homgalleria order to reach you safely and on time. Please read below for details on our shipping process.

1. Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Custom or personalized items (e.g., custom neon signs, nameplates, Nikah Nama) may require 3–7 business days of additional processing due to the handmade nature of the product.
  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Time

  • Major cities (Lahore, Karachi, Islamabad, Faisalabad, etc.): 2–4 business days
  • Other cities across Pakistan: 4–7 business days
  • International orders (if applicable): 7–15 business days, depending on destination and customs clearance

Delivery times are estimates and may vary due to courier delays, weather conditions, or public holidays.

3. Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout based on your location and order size.
  • We may offer free shipping on select promotions or orders above a certain amount — any active offers will be shown at checkout.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp so you can monitor your delivery status.

5. Cash on Delivery (COD)

We offer Cash on Delivery across most cities in Pakistan. Our courier partner will contact you before delivery to confirm your order.

6. Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery window, or if you believe your package is lost, please contact us at homgalleria@gmail.com with your order number, and we'll investigate with our courier partner right away.

7. Incorrect Address

Please double-check your shipping address at checkout. Homgalleria is not responsible for delays or non-delivery caused by incorrect or incomplete address details provided by the customer. Additional charges may apply for re-shipping in such cases.

8. Damaged Packages

If your package arrives visibly damaged, please refuse the delivery or contact us immediately at homgalleria@gmail.com with photos and your order number, so we can resolve the issue quickly.

9. Contact Us

For any shipping-related questions, reach out to us at:

📧 homgalleria@gmail.com or 03022144222 🌐 homgalleria.com