Refund policy

Return & Exchange Policy

At Homgalleria, your satisfaction matters to us. If something isn't right with your order, we're here to help.

7-Day Return & Exchange Window

You can request a return or exchange within 7 days of receiving your item. To be eligible:

  • The item must be unused, unworn, and in its original condition
  • It must include original packaging, tags, and accessories (if any)
  • You must have proof of purchase (order number or receipt)

To start a return or exchange, contact us at homgalleria@gmail.com or message us directly on WhatsApp with your order number and reason for return.

⚠️ Important: Please do not send items back without contacting us first - returns sent without prior approval will not be accepted.

Damaged, Defective, or Wrong Item Received

We take quality seriously, but mistakes can happen. If you receive a damaged, defective, or incorrect item:

  • Please record an unboxing video while opening your parcel — this helps us process your claim quickly and without dispute
  • Contact us within 48 hours of delivery at homgalleria@gmail.com with photos/video and your order number
  • Once verified, we'll arrange a free replacement or refund, as applicable

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Custom-made or personalized products (e.g., custom nameplates, custom neon signs, Nikah Nama with personalized names)
  • Beauty and personal care items
  • Sale/discounted items
  • Gift cards

If you're unsure whether your item qualifies, feel free to reach out before placing your order.

Return Address

Once your return is approved, we'll share the return address and pickup/courier instructions with you directly.

Refunds

  • Once we receive and inspect your returned item, we'll notify you of the approval status via email or WhatsApp
  • Approved refunds will be processed via bank transfer / Easypaisa / JazzCash within 7–10 business days
  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or JazzCash/Easypaisa, as cash refunds are not applicable
  • If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at homgalleria@gmail.com

Exchanges

Prefer a different size, color, or design instead of a refund? Just let us know when requesting your return — we'll guide you through the fastest way to exchange your item for something you'll love.

Order Cancellations

Orders can be cancelled within 12 hours of placing them, as long as they haven't been shipped yet. Once dispatched, orders cannot be cancelled but may be eligible for return as per the policy above.

Need help? 📧 homgalleria@gmail.com 💬 WhatsApp: 0302-2144222